Privacy policy

Last Updated: 24 March 2026 Stylehess is a trading name of POLYSHE LTD (Company No. 16411434), registered at 128 City Road, London, United Kingdom, EC1V 2NX ("we," "us," or "our"). We operate the website https://stylehess.com (the "Site").

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Site, create an account, or make a purchase. We are committed to handling your data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

Information You Provide Directly

  • Identity Data: First name, last name, title
  • Contact Data: Email address, telephone number, billing address, shipping address
  • Financial Data: Payment card details (processed securely by our payment providers — we do not store card numbers)
  • Transaction Data: Details of products you have purchased from us, order history, and payment records
  • Communication Data: Messages you send us via email, contact forms, or other correspondence
  • Account Data: If you create an account, your login credentials and preferences

Information Collected Automatically

  • Technical Data: IP address, browser type and version, operating system, device type, screen resolution
  • Usage Data: Pages visited, time spent on each page, referring URL, click patterns, search queries on our Site
  • Cookie Data: We use cookies and similar technologies to recognise you and improve your experience (see Section 8 below)
  • Location Data: Approximate geographic location derived from your IP address

Information from Third Parties

  • Shopify: As our ecommerce platform, Shopify processes your orders and collects technical and transactional data on our behalf. Shopify acts as a data processor under our instruction.
  • Payment Providers: Shopify Payments and PayPal process your payment securely and may share transaction confirmation data with us.
  • Analytics: We use Shopify's built-in analytics to understand how visitors interact with our Site. No third-party analytics services (such as Google Analytics) are currently installed.

2. How We Use Your Information

We use your personal data only where we have a lawful basis to do so:

PurposeLawful Basis Processing and fulfilling your ordersContract performance Sending order confirmations and shipping updatesContract performance Responding to your enquiries and support requestsLegitimate interest Sending marketing emails (only with your consent)Consent Improving our Site, products, and servicesLegitimate interest Preventing fraud and protecting our businessLegitimate interest Complying with legal and tax obligationsLegal obligation

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We share your data only with:

  • Shopify Inc. — our ecommerce platform provider, acting as a data processor
  • Payment Processors — Shopify Payments and PayPal, to securely process transactions
  • Shipping Carriers — Royal Mail and other carriers to deliver your orders (name, address, and phone number for delivery notifications)
  • Shopify Analytics — Shopify's built-in analytics help us understand Site usage in aggregate. No third-party analytics are currently in use.
  • Legal and Regulatory Authorities — where required by law, regulation, or legal proceedings
  • Professional Advisers — accountants, auditors, and lawyers where necessary for our business

All third-party processors are bound by data processing agreements and are required to handle your data in accordance with UK GDPR.

4. International Data Transfers

Your data may be transferred outside the United Kingdom where our service providers operate (e.g., Shopify's servers in Canada and the United States). Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO), to protect your data to UK standards.

5. Data Retention

We retain your personal data only for as long as necessary:

Data TypeRetention PeriodReason Order and transaction records6 yearsHMRC tax compliance obligations Customer account dataUntil account deletion or 3 years of inactivityService provision Marketing consent recordsUntil consent is withdrawnLegal requirement to demonstrate consent Website analytics data26 monthsAggregate analysis Support correspondence2 years from resolutionCustomer service quality

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of Access — Request a copy of the personal data we hold about you
  • Right to Rectification — Request correction of inaccurate or incomplete data
  • Right to Erasure — Request deletion of your data (subject to legal retention requirements)
  • Right to Restrict Processing — Request that we limit how we use your data
  • Right to Data Portability — Request your data in a structured, machine-readable format
  • Right to Object — Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent — Where processing is based on consent, withdraw at any time

To exercise any of these rights, contact us at contact@stylehess.com. We will respond within one month. There is no fee for most requests.

7. Security

  • We implement appropriate technical and organisational measures to protect your personal data, including:
  • SSL/TLS encryption on all pages
  • Secure payment processing (PCI-DSS compliant via Shopify Payments)
  • Access controls limiting who can view customer data
  • Regular review of our data handling practices

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Cookies

We use the following types of cookies:

  • Essential — Site functionality, cart, checkout, and login sessions. Duration: session to 1 year.
  • Analytics — Shopify's built-in analytics to understand how visitors use our Site. Set only after you accept analytics cookies via our consent banner. Duration: up to 26 months.

No third-party analytics or marketing tracking tools are currently installed on our Site.

A cookie consent banner is displayed when you first visit our Site, allowing you to accept, decline, or manage your cookie preferences. You can also manage cookies through your browser settings. Disabling essential cookies may affect Site functionality. For more information, visit www.aboutcookies.org.

9. Children's Privacy

Our Site is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Telephone: 0303 123 1113
  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights:
Email: contact@stylehess.com
Phone: +44 7537 180490
Address: POLYSHE LTD, 128 City Road, London, United Kingdom, EC1V 2NX
Company No.: 16411434