Return & Refund Policy

Last Updated: 24 March 2026

At Stylehess, we want you to be completely happy with your purchase. If something isn't right, we're here to help.

1. Returns Window

You may return items within 30 days of delivery. Items must meet the eligibility criteria below.

2. Eligibility

• To be eligible for a return, items must be:
• Unworn, undamaged, and in their original condition
• In their original packaging with all tags and protective materials attached
• Free from perfume, body lotion, or other product residue

3. Non-Returnable Items

• The following items cannot be returned:
• Earrings — for hygiene reasons, earrings are non-returnable unless they arrive damaged or defective. This is in line with UK consumer regulations for pierced jewellery.
• Items marked as "Final Sale" at the time of purchase
• Gift cards
• Items that have been worn, altered, resized, or damaged after delivery
• Items returned without prior authorisation

4. How to Start a Return

Returns require prior authorisation. Please do not send items back without contacting us first.

1. Email us at contact@stylehess.com with your order number, which item(s) you wish to return, and your reason for return. 2. We will issue a Return Authorisation with instructions within 1-2 business days. 3. Post the item to us at: POLYSHE LTD, 128 City Road, London, United Kingdom, EC1V 2NX. 4. We recommend using a tracked and insured postal service — we cannot be responsible for items lost in transit.

5. Refunds

• Once we receive and inspect your returned item, we will notify you by email
• If approved, your refund will be processed within 14 calendar days of receiving the return
• Refunds are issued to your original payment method (Shopify Payments or PayPal)
• Please allow an additional 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider

What is refunded

• The full purchase price of the returned item(s)

What is not refunded

• Original shipping costs (unless the return is due to our error — wrong item sent or item not as described)
• Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect

6. Exchanges

If you'd like to exchange an item for a different size, colour, or style, contact us at contact@stylehess.com with your order number and preferred exchange. Subject to stock availability, we will arrange the exchange. If the replacement item differs in price, we will process a partial refund or request additional payment.

7. Damaged or Defective Items

If you receive an item that is damaged, defective, or not as described, please report it to us as soon as possible — ideally within 48 hours of delivery — with your order number, photos clearly showing the damage or defect, and a brief description of the issue. Please note: this reporting timeframe does not limit your statutory rights under the Consumer Rights Act 2015. You retain the right to reject faulty goods within 30 days of delivery regardless of when you report the issue to us.

We will arrange either a full replacement or a full refund (including original and return shipping costs) at no cost to you.

8. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, check your bank account or payment provider first, then contact your bank. If you've done both and still have not received your refund, email us at contact@stylehess.com.

9. Your Statutory Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015. You have the legal right to return goods within 14 days of delivery for any reason (the "cooling-off period"), and to receive a refund for faulty goods within 30 days of delivery.

10. Contact Us

Email: contact@stylehess.com
Phone: +44 7537 180490
Address: POLYSHE LTD, 128 City Road, London, United Kingdom, EC1V 2NX
Company No.: 16411434